1. Introduction
This Privacy Policy explains how NoxRDP ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our Remote Desktop Protocol (RDP), Virtual Private Server (VPS), and related hosting services.
2. Information We Collect
2.1 Personal Information
When you create an account or purchase our services, we collect:
- Contact Information: Name, email address, phone number
- Account Credentials: Username, encrypted password
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Data: Support tickets, chat messages, emails
2.2 Technical Information
We automatically collect certain technical data:
- Device Information: IP address, browser type, operating system
- Usage Data: Login times, service usage statistics, bandwidth consumption
- Server Logs: Connection logs, error logs, security events
- Cookies: Session cookies, preference cookies, analytics cookies
2.3 Content Data
While we provide server infrastructure, we do NOT access, scan, or monitor the content you store on our servers unless:
- Required by law or legal process
- Necessary to investigate Terms of Service violations
- Explicitly requested by you for technical support
3. How We Use Your Information
3.1 Service Provision
- Create and manage your account
- Provision and maintain your servers
- Process payments and billing
- Provide customer support
- Send service-related notifications
3.2 Service Improvement
- Monitor and improve service performance
- Analyze usage patterns to optimize infrastructure
- Develop new features and services
- Conduct security monitoring and threat detection
3.3 Communication
- Send account updates and service announcements
- Respond to support inquiries
- Send promotional emails (with your consent)
- Notify about policy changes
4. Information Sharing and Disclosure
4.1 We DO NOT Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Service Providers
We may share your information with trusted third-party service providers:
- Payment Processors: Stripe, PayPal for payment processing
- Infrastructure Providers: Data center operators, cloud services
- Support Tools: Help desk software, communication platforms
- Analytics: Anonymous usage analytics (Google Analytics, etc.)
4.3 Legal Requirements
We may disclose your information when required by law:
- Compliance with legal obligations or court orders
- Investigation of suspected illegal activities
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
5. Data Security
5.1 Security Measures
We implement industry-standard security measures:
- Encryption: SSL/TLS encryption for data in transit
- Access Controls: Role-based access and authentication
- Monitoring: 24/7 security monitoring and threat detection
- Backups: Regular encrypted backups
- Physical Security: Tier III+ datacenter with strict access controls
5.2 Your Responsibility
You are responsible for:
- Keeping your account credentials secure
- Using strong, unique passwords
- Enabling two-factor authentication (when available)
- Securing your own server and data
6. Data Retention
We retain your information for as long as:
- Your account is active
- Necessary to provide services
- Required by law or regulatory obligations
- Needed to resolve disputes or enforce agreements
Upon account termination, we delete or anonymize your personal data within 90 days, except where retention is legally required.
7. Your Privacy Rights
7.1 Access and Correction
You have the right to:
- Access your personal information
- Correct inaccurate data
- Update your account details
7.2 Data Portability
You can request a copy of your data in a structured, machine-readable format.
7.3 Deletion
You can request deletion of your account and personal data, subject to legal retention requirements.
7.4 Marketing Opt-Out
You can unsubscribe from promotional emails at any time using the unsubscribe link or by contacting support.
8. Cookies and Tracking
8.1 Types of Cookies
- Essential Cookies: Required for website functionality
- Preference Cookies: Remember your settings and choices
- Analytics Cookies: Help us understand how you use our site
- Advertising Cookies: We do not use advertising cookies
8.2 Cookie Management
You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality.
9. International Data Transfers
Our servers are located in Europe. If you access our services from outside Europe, your data may be transferred to and processed in Europe. We ensure appropriate safeguards are in place for such transfers.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
13. GDPR Compliance
If you are located in the European Union, you have additional rights under GDPR:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
14. Contact Us
For privacy-related questions or to exercise your rights, contact us:
- Email: privacy@noxrdp.net
- Support Email: support@noxrdp.net
- Discord: https://discord.gg/YpSQM4fxNA
- Address: NoxRDP, Europe
Questions? If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to contact us. We're here to help!